Wahana call centres can be contacted in case of consumer complaints
Rides call center can be contacted when consumers run into problems. Wahana itself is a freight service. In this service, there are often problems. The consumers of the rides are numerous. This happens because its existence occurs for a long time. In addition, the provider is also open at the opening of the agent.
Anyone can register to become a running agent. Of course, this is very profitable considering that being an agent can turn a fairly high profit. But with the company’s constant development, new problems like this continue to emerge. In business, that’s a normal thing.
But as a consumer, a number of problems are definitely unpleasant. This is where the existence of the call center trip becomes very important. With its existence, all complaints can be submitted in the best way possible. The answer you get is also far more satisfying than finding a way out on your own on the internet.
Different ways to contact a call center
There are several ways to choose from when you contact the call center. The easiest way, of course, is to call it straight. However, the move does not provide a phone feature for consumer complaints. This is already management’s policy so that consumers must follow the consequences.
Instead, the travel call center was replaced by whatsapp. To get in touch via whatsapp, first enter wahana.com. From there there will be a column that says customer service. On a laptop , the service column is at the top with a yellow box.
After entering the customer service page , there are two options for consumers. The selection relates to an acquired problem. this is because the choice is divided into delivery services and general services. Select according to the existing problem and you will be asked to enter the data.
The data includes the full name, personal whatsapp contacts, emails and complaints filed. From there, contact with the travel call center will continue through whatsapp. This method certainly makes it easier to remember that Whatsapp itself is very popular in Indonesia. In addition, this method also has cost advantages.
When using a phone, there are fees that consumers have to pay. But when the contact is done via whatsapp, the ratio is obviously not there. As an alternative, customers can also contact wahana by email. Wahana’s official email address is customer.service@wahana.com. However, there are disadvantages in the service.
The disadvantage of email call centers lies in the pace of response. The answer is not as fast as when you contact us via whatsapp. In fact, the email itself is more used for communication related to feedback. This is because email is actually more understandable as a means of developing the service.
Information about the trips can also be seen through social media
If you want to know moreabout trips and call centers, customers need to monitor their social media accounts. Wahana herself is active on several social media platforms. The first platform with the most functionality is Facebook. The official account itself is on /wahanaexpressofficial.
However, some people no longer use Facebook. That’s why you can also access information about the travel call center via Instagram. The official address of the instagaram race itself is @wahanaexpressofficial. The work on Instagram is also pretty good. His posts are always updated every day.
In addition, his followers also reached nearly 20,000. Of course, you can’t say that this number is small. If you want to be more formal, customers can actually see the competition profile on linkedin. This provider’s Linkedin account can be found on /wahana-prestasi-logistics. Some business people are actually more convenient to view profiles via linkedin.
In addition to media, customers can also interact with a social media manager. Of course, the advantages are quite similar to call centers. To communicate, the route is actually quite similar at each level. First, log in to your personal social media account first. After logging in, look for an official account of the competition.
Make sure your account is public and not counterfeit. On a public account, send a message based on the question or complaint you have. The media of the messenger itself is different for each platform. For example, you need to install Facebook messandnger if you want to contact the provider via facebook.
The problem with social media could lie in the absence of an official Twitter account. This is a drawback in itself considering that the number of Twitter users in Indonesia is increasing again. That’s why those who are Twitter users need to use other social media platforms for more information.
A number of problems that consumers often experience
There are a number of issues that make consumers need to contact the call center. The first problem concerns the delivery address of the package. As both the sender and the recipient, the customer will be damaged if the package is not sent to the desired location. There are two things that could cause it.
The first cause is an error writing the address, while the second is the courier error when sending. If this happens, you can contact the call center by explaining the story clearly. CS will immediately process the report and decide to submit it to the right place.
In addition, problems often arise even when the tracing function is used. The tracking feature itself is very useful for consumers. With this feature, consumers can find out the last location of shipped items. However, this feature often doesn’t work normally. This makes the element unknown on the spot.
This issue obviously inconveniences consumers. Typically, tracking problems occur solely due to errors in the system. Therefore, the call center tour will be able to resolve it quickly if there is a clear relationship. The condition of the package that does not arrive at a certain time can also cause consumers discomfort.
There are two options for why the package may not arrive yet. The first option is due to delays. This happens because of traffic issues that can be restricted. The second option itself is the loss of goods. This problem is very rare and almost never occurs.
By contacting the call center, customers will get clarity on why the delay may occur. In addition, CS will work immediately even if the package item is actually lost. if the package is not found at the end, further explanations will be given regarding the procedure for filing a complaint directly.
Contact the call center if you have any questions
In addition to filing complaints, call centers can also be used if they have a few questions. The demand itself can range from a wide range of things, from prices to transportation. But with a comment, the question refers to the race and its consumers. No need to hesitate to ask about it.
This is actually one of the main functions of CS. After all, you get answers with good speech and feel good when you interact directly with CS. Be sure to ask everything in detail so that the answers you receive can be satisfactory and as desired.
In fact, it’s up to you whether you take advantage of the existence of a call center or not. However, we strongly recommend that its use be done in the best way possible. Using it, communication between customers and suppliers will work well. Don’t forget to advise even your closest friends to contact your travel call center.